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BIM/CIM Help Desk

BIM/CIM Help Desk

For those considering in-house creation of 3D design data.

The "BIM/CIM Help Desk" is a remote service where civil engineers proficient in BIM/CIM provide technical support from a distance. Using a dedicated information-sharing system for BIM/CIM equipped with chat, email, and web conferencing features, we offer real-time support when troubles or issues arise. Even specialized and technical questions or problems that are difficult to convey with words can be resolved more smoothly using the screen sharing function. Additionally, we can assist with everything from learning how to operate the system to providing support tailored to our customers' needs and concerns. It can also be utilized for in-house personnel development. 【Features of Our Help Desk】 ■ BIM/CIM dedicated AI chat available "24/7" ■ Our assigned civil engineers are always available for support ■ Comprehensive support for modeling assistance, new solution development, and more *For more details, please download the PDF or feel free to contact us.

  • Company：Malme
  • Price：Other
  • Consulting companies
  • Architectural Design Software
  • Help Desk

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Knowledge management where humans and AI co-evolve, pioneered by PKSHA AI.

Knowledge management where humans and AI co-evolve, pioneered by PKSHA AI.

Maximize the organization's "knowledge" and update the employee experience.

We introduce a new platform to maximize the vast knowledge buried within companies using AI. This solution aims to solve problems without compromising user experience by appropriately separating issues that should be handled by AI and those that require human intervention. A key feature is that the AI agent automatically formalizes tacit knowledge from logs of human interactions, dramatically reducing the burden on administrators. Going beyond traditional FAQ management, we provide an interactive system where humans and AI co-evolve, accelerating corporate growth. *Please check the materials for a comprehensive overview of future knowledge management.*

  • Chatbots
  • Help Desk

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How will internal inquiry operations change with the AI help desk? An explanation of the entire implementation.

How will internal inquiry operations change with the AI help desk? An explanation of the entire implementation.

Break away from personalized responses and achieve an ideal work environment.

The vast number of inquiries received from within the company is essential for business operations, but it can also tend to pressure the core tasks. As a way to eliminate the waste in communication between those making inquiries and those receiving them, AI help desks are currently gaining attention. This document provides a detailed explanation of how business operations can change by utilizing advanced generative AI technology, covering everything from basic knowledge to specific examples. *If you want to build an ideal work environment, please download this document.*

  • Chatbots
  • Help Desk

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PKSHA AI Help Desk

PKSHA AI Help Desk

Collaboration between AI and humans makes solutions possible. The best solution for in-house help desks.

"PKSHA AI Helpdesk" realizes the "improvement of the inquiry experience" and "automation of responses" through a business process that combines AI and humans. The AI agent provides immediate answers through FAQs and generates responses by reading documents. It can also call upon the appropriate person, learn from the resolved answers, and apply that knowledge autonomously. By achieving a seamless collaboration between AI and humans, it builds a system that is truly used on-site, contributing to increased productivity and improved employee experience (EX).

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  • Chatbots
  • Help Desk

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An AI help desk that doesn't become obsolete! Updating knowledge while keeping costs down.

An AI help desk that doesn't become obsolete! Updating knowledge while keeping costs down.

Reducing maintenance burden and creating a help desk that continues to be used.

We will solve the issue of "the FAQ not being updated despite the effort put into its implementation" with an AI-powered automatic maintenance feature. The traditional system required manual updates for articles, leading to a backlog of unresolved issues and a lack of improvement. With PKSHA's system, the generative AI automatically creates and suggests FAQ candidates from dialogue logs, significantly reducing the maintenance workload for administrators. Designed with a focus on employee experience, it ensures that new knowledge is always provided, preventing obsolescence. *For more details on the automation system that makes operations easier, please refer to the documentation.

  • Chatbots
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Example: Bank - AI help desk automatically resolves 70% of inquiries.

Example: Bank - AI help desk automatically resolves 70% of inquiries.

Dramatic effects achieved through the integration of FAQ, document search, and live chat.

We will introduce specific quantitative effects and best practices for operations utilizing advanced AI at a certain bank. Out of a total of 901 inquiries, the FAQ agent quickly resolved approximately 41% on its own. For cases that could not be resolved, the document agent generated answers from the manual, covering an additional approximately 30%. Ultimately, only a small portion of inquiries were connected to a human chat, achieving significant operational efficiency as a successful case. *Download the case study document now for detailed figures and operational flow.*

  • Chatbots
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Reasons why major companies choose PKSHA as their AI help desk.

Reasons why major companies choose PKSHA as their AI help desk.

Extensive implementation track record with enterprise companies representing the telecommunications, manufacturing, and financial industries.

Many leading enterprise companies in Japan, regardless of industry, are adopting PKSHA's solutions. Among the companies that have implemented these solutions are major telecommunications firms such as NTT East and Docomo, as well as global companies like Toyota, Mitsubishi Corporation, and Marubeni. Additionally, they are widely utilized in sectors such as finance, construction, real estate, and educational institutions, where strict security and accuracy are required. The experience of providing algorithms to over 4,400 companies has built trust in meeting advanced requirements. *Case studies of companies in your industry are also available. Please see the detailed materials.

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Over 90% response accuracy! The heart of an AI help desk utilizing data.

Over 90% response accuracy! The heart of an AI help desk utilizing data.

Perfectly understand the nuances of language! A unique dictionary enables a stress-free dialogue experience.

We will explain an advanced response engine that combines our unique AI, which utilizes big data from 55 million users, with cutting-edge generative AI. PKSHA's engine is equipped with a dictionary based on over 55 million user data, allowing it to understand variations in language and industry-specific phrases. For example, it can accurately derive responses to diverse expressions such as "I forgot my password" and "I don't know my PW." This in-house developed AI agent guarantees a top-class response accuracy of 90% to 95%. *We will provide detailed information on the mechanism that achieves this remarkable response accuracy in our materials.

  • Chatbots
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Instantly synchronize knowledge with the AI help desk! Automatically reflect new information at all times.

Instantly synchronize knowledge with the AI help desk! Automatically reflect new information at all times.

Achieve knowledge management without double handling through automatic integration with a specific folder.

We will build an environment where AI can always reference new information by integrating with SharePoint Online used within the company. It is possible to synchronize the AI help desk with a specified folder, allowing for immediate reflection of any file additions or updates. There is no need to organize all files, and the ability to start small from a specific folder for public use is a significant advantage. This will prevent the double management of manuals and enhance the accuracy of automated responses while maintaining the freshness of information. *Specific settings and operational images for SharePoint integration are illustrated in the materials.

  • Chatbots
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Human support becomes knowledge! Automatic generation and suggestion of FAQs by AI help desk.

Human support becomes knowledge! Automatic generation and suggestion of FAQs by AI help desk.

Extracting knowledge from inquiry logs with AI! The more you use it, the smarter it becomes.

We introduce a groundbreaking feature where polite responses from human chat are directly accumulated as the next automatic response knowledge. From the conversation history in human chat, the generative AI automatically creates pairs of "questions" and "answers," proposing them to the administrator as potential FAQs. The administrator can check the content with a single click and register it for the AI agent to learn. By repeating this cycle, the more it is operated, the smarter the AI becomes, naturally reducing the number of cases that require human intervention. *For details on the mechanism of "knowledge generation" where AI self-develops, please refer to the materials.

  • Chatbots
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Annual cost reduction of 350 million yen! The astonishing cost-effectiveness of AI help desks.

Annual cost reduction of 350 million yen! The astonishing cost-effectiveness of AI help desks.

Reduce inquiry response labor by 50%! Simulation to maximize return on investment (ROI).

We will unravel the specific financial benefits brought about by the automation of inquiry responses based on actual calculation examples. In a company that receives 50,000 inquiries per month, if 50% of them can be automated, it would result in a reduction of 8,400 hours of labor per month. When converted to the hourly wage of full-time employees, this translates to an estimated cost benefit of approximately 350 million yen annually. Shifting the reduced resources to more creative and high-value-added tasks will contribute to the growth of the organization. *We have published indicators for estimating the reduction effects for your company in the materials.

  • Chatbots
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How to Utilize AI Help Desk to Reduce Labor Hours in the Information Systems Department

How to Utilize AI Help Desk to Reduce Labor Hours in the Information Systems Department

Automate the handling of system uncertainties and issues, moving towards proactive IT.

The information systems department, responsible for the implementation and management of the system, is constantly receiving inquiries about operation methods and malfunctions. By introducing an AI help desk, AI will take over the frequently occurring IT-related help desk tasks. As a result, the staff can focus on high-value tasks that they should be concentrating on, such as system maintenance and operation. *We have published specific tips for improving the efficiency of the information systems department in a document.

  • Chatbots
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The AI help desk consolidates a wide range of questions from the Human Resources and General Affairs department.

The AI help desk consolidates a wide range of questions from the Human Resources and General Affairs department.

Consolidating complex inquiry channels from attendance management to employee benefits.

The Human Resources and General Affairs Department receives a wide range of inquiries related to attendance, regulations, equipment, and employee benefits on a regular basis. In cases where the point of contact is unclear, it is common for people to say, "Let's consult General Affairs for now," which tends to complicate the response process. By establishing an AI help desk as the point of contact, the AI can instantly classify and respond to a broad range of questions, significantly reducing the psychological burden on the staff. *For details on methods to dramatically reduce the burden on management departments, please refer to the materials.

  • Chatbots
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The AI help desk solves the challenges of diversifying channels.

The AI help desk solves the challenges of diversifying channels.

Prevent the proliferation of emails, phone calls, and chats, and manage data centrally.

In modern times, communication methods have diversified, and inquiries from multiple channels are complicating business operations. By implementing an AI help desk, you can consolidate the disparate inquiry channels and accumulate all data in a usable format. Let's evolve from the daily grind of being overwhelmed by phone calls and emails without a structured flow to a data-driven, smart operation. *We provide solutions for organizing complicated business operations in our materials.*

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The Basics of AI Help Desk: How Automated Responses are Achieved

The Basics of AI Help Desk: How Automated Responses are Achieved

Continuously learn from past dialogue logs and FAQs to improve response accuracy.

The AI help desk is a system that automatically responds to inquiries both inside and outside the company using AI. It generates answers based on pre-set FAQs, internal documents, and past conversation logs. As data accumulates, the accuracy of the responses improves, providing a help desk environment that "grows" the more it is used. *Details of the AI learning mechanism and the response process are illustrated in the accompanying materials.*

  • Chatbots
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Dramatic changes after implementation: Automation of inquiries realized by AI help desk.

Dramatic changes after implementation: Automation of inquiries realized by AI help desk.

By using AI for the initial point of contact, we eliminate being passed around and waiting for responses.

Before the implementation, we were struggling to find manuals and wasting time not knowing the contact points, but after the implementation, everything changes. By consolidating all initial inquiries into the AI help desk, simple questions can be resolved instantly through chat. A refined flow is established where only complex issues that cannot be resolved by AI are smoothly handed over to the responsible personnel. *The before-and-after diagram illustrating how the business changes is the main content of the materials.

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[Example] Altius Link Co., Ltd.

[Example] Altius Link Co., Ltd.

Complete abolition of phone reception at the AI Help Desk! By fully consolidating to Teams, we eliminate the frustration of not being able to connect.

Employees expressed dissatisfaction with the difficulty of reaching the help desk by phone, and the neglect of outdated FAQs became an issue. We implemented an AI help desk and established a clear process of "first the bot, if unresolved then human chat." As a result, we successfully closed the phone support completely and consolidated 100% of inquiries into Teams. *For specific design details that achieved zero phone support, please refer to the case study in the materials.

  • Chatbots
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AI Help Desk: Trust and Track Record of PKSHA, Listed on the Tokyo Stock Exchange Prime Market

AI Help Desk: Trust and Track Record of PKSHA, Listed on the Tokyo Stock Exchange Prime Market

The implementation power of an overwhelming algorithm, proven by the introduction of over 2,600 companies.

PKSHA's AI technology, adopted by many major companies, boasts overwhelming market share and reliability. PKSHA Technology is listed on the Prime Market of the Tokyo Stock Exchange and is a specialist with a track record of over 2,600 implementations. In the market research for the fiscal year 2023, it achieved a high market share of 18.9% in the chatbot market and 28.6% in the voicebot market. Our experience in providing algorithms to over 4,400 companies strongly supports your company's digital transformation (DX). *Details of the technology that supports our overwhelming implementation track record are explained in the materials.

  • Chatbots
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AI help desk that can be completed in Teams! Usability that can be mastered from day one.

AI help desk that can be completed in Teams! Usability that can be mastered from day one.

No need for a new app! The usual Teams is now the gateway to "knowledge" within the company.

We propose a method to complete all inquiry tasks on Microsoft Teams, which employees use on a daily basis. Since this service is provided as a Teams app, employees do not need to learn new operations, resulting in a very low psychological barrier. Through chat, the AI agent explores information, and if it cannot resolve the issue, it seamlessly connects to human support. Management can also manage tickets and perform analysis on Teams, significantly reducing the effort required for tool adoption. *Details of the business transformation through Teams integration are illustrated in the materials.

  • Chatbots
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The manual is the answer as it is! AI Help Desk document search.

The manual is the answer as it is! AI Help Desk document search.

Significantly reduce the effort of creating FAQs! AI automatically generates answers from PDFs and PowerPoint presentations.

We introduce the "Document Agent," which allows AI to read existing internal manuals and generate appropriate answers to questions. By simply registering documents such as PDFs and PowerPoints, the AI agent automatically analyzes the content and generates responses. This eliminates the hassle of creating FAQs one by one, allowing for a quick expansion of automated resolution tasks while keeping management workload low. Since the name of the source document is also provided, employees can confidently utilize the information. *Tips for improving work efficiency using document search are currently available in our materials.

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Proactive "Notification Distribution" of the AI Help Desk

Proactive "Notification Distribution" of the AI Help Desk

Detecting employee needs through log analysis! Delivering necessary information in advance.

By analyzing past inquiry data and distributing information before company-wide issues arise, we can prevent the occurrence of inquiries themselves. We have implemented a "Proactive Agent" feature that proactively delivers notifications from AI agents to employees based on log analysis. For example, when there are signs of a system failure, we can prevent a flood of similar inquiries by distributing solutions in advance. Instead of a passive approach, we enhance the productivity of the management department through a proactive help desk operation. *For effective ways to utilize the "notification distribution" as a remedy for reducing inquiries, please refer to the materials.

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What is the difference from a typical chatbot? Reasons why an AI help desk can solve issues.

What is the difference from a typical chatbot? Reasons why an AI help desk can solve issues.

Don't end with 'I can't answer!' Design based on human collaboration and AI growth.

We will explain the decisive differences between typical bots that tend to be unused even after implementation and PKSHA's solution. Typical chatbots are abandoned if they cannot resolve issues on their own, but PKSHA ensures resolution through strong collaboration with human chat support. Additionally, there is no need for prior preparation of FAQs, as there is a mechanism to automatically generate knowledge from human support logs, allowing users to experience effectiveness from the very first day of implementation. The fact that tools are not scattered and that operations can be completed on Teams is also a crucial factor for continued use by employees. *We provide a detailed comparison of the criteria for choosing a chatbot that won't fail in our materials.

  • Chatbots
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Reasons why the inquiry environment essential for business operations should be optimized with an AI help desk.

Reasons why the inquiry environment essential for business operations should be optimized with an AI help desk.

Delays in responses directly impact customers and the team negatively.

If the clarification of unclear points within the company does not go smoothly, it will affect not only that employee but also customers and the entire team. Implementing an AI help desk to optimize the environment is not just about efficiency; it is an investment to increase the speed of business execution. By bringing the waiting time for responses close to zero, it becomes possible to elevate the productivity of the entire organization. *Please refer to the materials for the deeper reasons why optimizing the inquiry environment is necessary now.

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Reduce enormous communication costs with an AI help desk.

Reduce enormous communication costs with an AI help desk.

Eliminate repeated answers to the same question and reduce knowledge re-examination to zero.

As the number of inquiries increases, both the time and psychological burden accumulate, leading to an increase in communication costs. The AI help desk learns from past interactions and documents, continuously providing automatic responses to similar questions. By eliminating the waste of "rechecking" that occurs when knowledge is not shared within the organization, it maximizes the use of the organization's insights. *The specific mechanisms for cost reduction are explained in the analytical data within the materials.

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Accelerate access to information! The AI help desk guides you to the contact point.

Accelerate access to information! The AI help desk guides you to the contact point.

AI instantly determines "where it is" and "who to ask."

There are many cases where people cannot find the necessary information even after searching for it, or they waste time not knowing where to make inquiries. The AI Help Desk instantly provides appropriate information sources and contact points based on the content of the questions. This eliminates "information lost" within the company to zero and thoroughly eliminates wasted time on inquiries. *The experience flow that alleviates the stress of information retrieval is detailed in the materials.

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Digitalization of inquiry management by the AI help desk and real-time sharing.

Digitalization of inquiry management by the AI help desk and real-time sharing.

Break through the limits of Excel management and visualize response status.

Inquiry management in Excel faces many issues, such as file regression, data bloat, and insufficient notifications. The AI help desk shares information in real-time online and centrally manages "who," "when," and "how" responses were made. The notification feature among team members prevents missed responses and establishes an efficient support system for the entire team. *Specific features that alleviate the stress of management tasks are explained in detail in the materials.

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[Example] East Japan Telecom Co., Ltd.

[Example] East Japan Telecom Co., Ltd.

AI Help Desk × Microsoft Teams! Instantly retrieve necessary information from a vast product manual.

In sales environments that handle a wide range of products, the challenge was that it was difficult to memorize the vast amount of manuals, leading to time-consuming information searches. By integrating Microsoft Teams with an AI help desk, we established an easily accessible inquiry window. AI provides immediate responses, while only a human team addresses complex questions, achieving a sales digital transformation that does not keep customers waiting. *Details of this successful case that enhanced productivity in the sales field are available in the materials.

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[Case Study] Hanwa Co., Ltd.

[Case Study] Hanwa Co., Ltd.

Support for the introduction of a new system at the AI help desk! Learning from 5,600 logs to effectively present FAQs to users.

We introduced AI to predict the large volume of inquiries during the implementation of the new system and to improve the complicated reception system. We trained the AI help desk using approximately 5,600 accumulated inquiry logs to create a system that presents highly accurate FAQs. We are continuously expanding the area of automation by utilizing analysis from generative AI. *The secrets to successfully leveraging data for large-scale implementation are detailed in the materials.

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Three Steps to Implement an AI Help Desk: Starting Knowledge Accumulation with Human Support

Three Steps to Implement an AI Help Desk: Starting Knowledge Accumulation with Human Support

It's okay not to have a perfect FAQ. A positive feedback loop starting from dialogue data.

There is no need to aim for perfect automated responses from the initial implementation. We will start with human support first. The data accumulated from human support will be transformed into knowledge by AI (STEP 2), and using that knowledge, we will begin automated responses (STEP 3), creating a "virtuous cycle." This journey design allows us to expand the automation area without difficulty. *The complete details of the fail-safe implementation steps are explained in the final chapter of the document.

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